The Casares Town Hall has made available a complaint model for residents to request compensation for the ongoing phone and internet outages, especially in Casares Costa and El Secadero.
The Casares Town Hall has enabled a complaint model for residents affected by repeated mobile phone, internet, and fibre optic outages to request financial compensation from their providers. This measure comes after several interruptions have been recorded in a short period of time in recent weeks, affecting both daily life and the activities of professionals and businesses that rely on a stable connection.
The document, available at the Town Hall and at the Deputy Mayor's offices in Casares Costa and El Secadero, allows each user to detail the damages suffered and to state that the outages are not isolated incidents, but have occurred in quick succession. The Town Hall encourages all affected individuals to exercise their rights as consumers and submit the complaint to their company.
At the same time, the Town Hall is in contact with the Ministry for Digital Transformation and Public Function and with the Regional Directorate of Telefónica/Movistar in Andalusia to seek a definitive solution. The goal is to ensure a stable service and to prevent these incidents from recurring, especially in the areas of Casares Costa and El Secadero, which are the most affected.
Residents wishing to file a complaint can go to the Casares Town Hall or the deputy mayor's offices to collect the model. The document includes a space to describe the damages and losses incurred, as well as to request the corresponding compensation. The Town Hall reminds that the outages have affected daily life, from teleworking to basic communications.
This initiative is part of the institutional efforts that the Town Hall has been making to improve telecommunications in the municipality. The mayor, who has led the discussions with the administrations, has emphasised the importance of residents filing complaints so that companies become aware of the problem. In the meantime, the Town Hall will continue to promote actions to ensure that Casares has a reliable and quality service.
The internet and phone outages have been a recurring complaint among residents of Casares Costa and El Secadero, where the population density has increased in recent years. The lack of investment in infrastructure has caused the network to be unable to support the demand, generating interruptions that can last for hours. The Town Hall hopes that the pressure from individual complaints, combined with institutional efforts, will accelerate the solution.
For those wishing to submit a complaint, the model is available during public service hours. Legal advice is not necessary, as the document is straightforward and guides the user step by step. The Town Hall recommends keeping a stamped copy as proof.
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