The Civil Guard has launched a new system that will allow European citizens to file online reports from Málaga, thus facilitating their access to justice during their stay in Spain.
This initiative is part of an ongoing effort to modernise public service and is based on the integration of European electronic identification systems, recognised by the eIDAS Regulation. In this way, citizens from certain European countries will be able to use their national documentation to file reports without the need to physically visit an official facility.
Objectives of the new system
The aim of this system is to bring the Civil Guard closer to tourists, especially in areas with high tourist influx and geographical dispersion. Through the Civil Guard's Electronic Headquarters, users will be able to access forms adapted in six languages, which will include the electronic identification systems of each country.
Citizens from the United Kingdom residing in Spain and holding a Foreign Identification Number (NIE) or a Foreign Identity Card (TIE) will also be able to file reports, provided they obtain a digital certificate from a competent authority.
Operation and statistics
The reports filed must refer to events that occurred in Spain and cover five criminal procedures and two administrative ones, such as loss of documentation or fraudulent charges. The Cyber Command, which began operations on July 4, 2025, has received over 56,000 reporting requests in its first year, managing around 155 requests daily. During this time, more than 32,000 crimes have been processed and several stolen vehicles have been recovered.
This system not only seeks to modernise citizen attention but will also allow for a quicker and more effective response to incidents, improving safety for all users in Málaga and the rest of Spain.
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